Identity and Access Management Portal

Overview

Developed a custom portal to streamline identity and access management for a state and local government client, improving security, user experience, and operational efficiency.

Client

State Medicaid

My Role

UX Designer

Timeframe

9/2022 - 9/2024

Collaborating Teams

Product Strategy, Change Management, Development, Training, External IAM Team

Project Brief

The client needed to improve identity and access management for employees, contractors, partners, and vendors. Existing processes were inconsistent, manual, and lacked a centralized system, making access management and task execution inefficient. Our team was selected to develop a custom portal focused on enhancing user experience, security, and providing a streamlined, visually appealing one-stop solution.

My Role

How I contributed to the project’s success

Oversaw the implementation of client-approved designs, managing the design team's work while maintaining a holistic view of the project to ensure alignment across cross-functional teams.

Delivered rapid, high-quality design solutions during development, adapting to shifting requirements and balancing stakeholder needs with technical constraints.

Led the creation of a visual design identity and thorough component library rooted in the client’s brand, while prioritizing user needs and creating engaging, on-brand materials for marketing and communications.

Collaborated closely with business analysts and developers through frequent design audits, user story reviews, and stakeholder sessions.

Key UX Activities

Discovery & Research

Led the initial research phase, conducting in-depth stakeholder interviews and ecosystem analysis to uncover key pain points.Facilitated design thinking workshops and ideation sessions to align on goals and opportunities.
Facilitated design thinking workshops and ideation sessions to align on goals and opportunities.

Synthesis & Strategy

Defined key personas and user roles, and developed a phased product roadmap.
Mapped requirements, user flows, and detailed feature documentation based on identified user needs.

Design & Iteration

Designed a high-fidelity interactive prototype demonstrating the portal's core functionality and visual style.
Developed the brand identity, including a custom logo and comprehensive brand guideline that aligned with client needs.
Crafted UX writing and platform language to ensure a unified tone and messaging.
Supported change management with branded marketing materials, including newsletters, emails, and guide templates.
Collaborated with the technical team to align on platform selection and technical feasibility.

Development & Implementation

Conducted routine design audits with BAs and developers to resolve discrepancies between designs and implementation.
Advocated for design integrity, proposing ad-hoc UX solutions when constraints arose.
Continuously refined the design to accommodate evolving requirements while maintaining a cohesive experience.
Provided ongoing support to the development team, attending internal and client-facing story review sessions and offering UX guidance throughout.

Due to an NDA, this case study highlights my process and outcomes rather than detailed visuals and solutions. Feel free to reach out to learn more!